Technology In Hotel Rooms
Usage of technology is now one of the most crucial elements for sectors around the world as they help to save time and increase efficiency. The hospitality industry has incorporated the use of technology in their day-to-day activities to streamline tasks resulting in customer satisfaction. Additionally, inculcating softwares helps to cut down on operational costs […]
Post-COVID protocols for the hospitality industry
The COVID-19 pandemic acted as a wake-up call for individuals around the world. Its effects are being felt by sectors everywhere, and the hospitality industry is no different. For all client-facing and service-based industries the pandemic has taken an unexpected turn in their plans. With terms like social distancing, quarantine and isolation doing the rounds, […]
Future 5: Glimpse into the next 5 years of hospitality
Companies across industries create five-year and ten-year plans as future goals to accomplish. This helps them to remain focused and adhere to these plans even in the times of chaos. Before the pandemic of COVID-19 was upon us, all sectors, including the hospitality industry, might have had their plans in place to look out for […]
A guide to getting your hotel OSHA ready
In October 2019, Hard Rock Hotel in New Orleans was issued a fine on account of ‘willful’ and ‘serious’ violations. 11 contractors working on the project were heavily fined for life-threatening violations as the building collapsed due to the negligence of the engineers on site. This is just one of the incidents that has […]
Reputation Management starts with Employee Safety
Imagine this: you are a housekeeper at a five-star hotel. One day while you are on duty, a guest asks you to enter their room and give them a massage to earn some extra money. That is an incident that happened to an employee at a hotel in Seattle. Such instances are a regular occurrence […]
ADA Compliance in Hotels: Ensuring Accessibility & Inclusion
An article in the New York Law Journal speaks of the Seyfarth Report for 2019, the findings of which state that yet another year created a record for ADA Title III lawsuits. The ADA Title III prohibits disability-based discrimination in places of public accommodation such as restaurants, movie theatres and schools, etc. New York, alone […]
Preventive Maintenance Essentials for Housekeeping
Hospitality is a service industry that needs to be in its best form 24×7 to provide its guests with a comfortable stay. A stay that lets the guest depart with satisfaction so that they not only willingly return to the hotel but also recommend the place to their acquaintances. For a memorable stay, everything within […]
Labor Compliance: Technology to the Rescue
Labor expense is a costly affair for the hospitality industry, accounting for a large chunk of the total operating costs. Hotel owners and managers need to consider all aspects that contribute to or affect the needs of their labor. Changes in labor laws or challenges the employees face should be observed, noted, and resolved at […]
Adapting to low occupancy in hotels
The coronavirus pandemic has left the hospitality industry in shambles with more than 5,000 hotels closing down in the U.S. alone in March and April. According to the fact sheet by the American Hotel and Lodging Association (AHLA), this is the biggest drop in occupancy levels that the US hospitality industry has seen in decades. […]
WrkOperate: Smarter, Safer Contactless Hotel Stays
Services that made minimal human contact with humans existed even in the pre-pandemic era. But the importance and need for these services were understood after experiencing the COVID era. This period was revolutionary and transformative for not just one particular business or industry but also the world. With a large number of people locked in […]