Reputation Management starts with Employee Safety
Imagine this: you are a housekeeper at a five-star hotel. One day while you are on duty, a guest asks you to enter their room and give them a massage to earn some extra money. That is an incident that happened to an employee at a hotel in Seattle. Such instances are a regular occurrence […]
What are room beacons & why should you care?
Let’s start with IoT, the Internet of Things. In my mind, IoT is still firmly connected with the idea that my refrigerator will talk to me and remind me that I’m out of milk. That’s a thing that could behave differently if it were “smart” and connected, and people seemed to be pretty excited about […]
Keeping Employees…and Keeping Them Engaged
The news continues to be full of The Great Resignation, and we all feel it. As recently as last week, the New York Times reported that staffing levels for hospitality businesses continue to be 10% below pre-pandemic levels and people in our industry are among the most likely to quit. Finding and hiring people is […]
The Challenge of New: Embracing & Managing Change with Your Staff
Whenever someone talks about the challenge of change, I hear David Bowie in my head. “Ch-ch-ch-ch-changes….” The second line of that song turns out to be “turn to face the strange.” I rarely hear song lyrics correctly, so this was news to me, but it seems very appropriate. No one likes change. That was the […]
Smart Tech for Hotel Security: Enhancing Safety & Reducing Risk
New safety standards are being enacted across the hospitality industry. Legislation is expanding at the local, state, and federal levels in response to escalating situations that endanger guests, hotel staff, and the general public. Hotels are responding with a renewed focus on hotel security, involving better systems to ensure guest and employee safety on-site.
Osha Compliance Importance In The Work Place
Following the passing of the Occupational Safety and Health Act of 1970, Congress created the Occupational Safety and Health Administration, commonly referred to as OSHA. This was done in an effort to ensure safe and healthy working conditions for men and women by setting and enforcing certain quantitative standards and by providing appropriate training, outreach, […]
Preventive Maintenance Essentials for Housekeeping
Hospitality is a service industry that needs to be in its best form 24×7 to provide its guests with a comfortable stay. A stay that lets the guest depart with satisfaction so that they not only willingly return to the hotel but also recommend the place to their acquaintances. For a memorable stay, everything within […]
Hotel Panic Button Solutions: A Guide for Hotel Managers
Hotel staff is a vital part of your operation, but the nature of their job—for housekeepers, in particular—leaves them vulnerable to dangerous situations. They may enter what they think is an empty room, only to find it occupied by an aggressive guest. You can only hope your guests treat staff respectfully, but you can never […]
Panic regulations are nothing to panic about
WrkSpot is based in Los Angeles, so we are currently surrounded by talk of panic buttons, compliance, the search for solutions, and yes, some griping about the need to meet yet more requirements in an industry that already has so many. The new City of Los Angeles Hotel Worker Protection Ordinance (Known as the HWPO–see a […]
The Struggle to Get Housekeeping Right
A recent Associated Press article outlined the challenges that hotels, hotel staff, and hotel guests are facing when it comes to housekeeping these days. You’re in the industry, so you know the highlights, even if you haven’t read the article: Hotels are short-staffed; guests don’t want their rooms cleaned every day; and housekeeping staff is […]