Reputation Management starts with Employee Safety
Imagine this: you are a housekeeper at a five-star hotel. One day while you are on duty, a guest asks you to enter their room and give them a massage to earn some extra money. That is an incident that happened to an employee at a hotel in Seattle. Such instances are a regular occurrence […]
What are room beacons & why should you care?
Let’s start with IoT, the Internet of Things. In my mind, IoT is still firmly connected with the idea that my refrigerator will talk to me and remind me that I’m out of milk. That’s a thing that could behave differently if it were “smart” and connected, and people seemed to be pretty excited about […]
Keeping Employees…and Keeping Them Engaged
The news continues to be full of The Great Resignation, and we all feel it. As recently as last week, the New York Times reported that staffing levels for hospitality businesses continue to be 10% below pre-pandemic levels and people in our industry are among the most likely to quit. Finding and hiring people is […]
The Challenge of New: Embracing & Managing Change with Your Staff
Whenever someone talks about the challenge of change, I hear David Bowie in my head. “Ch-ch-ch-ch-changes….” The second line of that song turns out to be “turn to face the strange.” I rarely hear song lyrics correctly, so this was news to me, but it seems very appropriate. No one likes change. That was the […]
Smart Tech for Hotel Security: Enhancing Safety & Reducing Risk
New safety standards are being enacted across the hospitality industry. Legislation is expanding at the local, state, and federal levels in response to escalating situations that endanger guests, hotel staff, and the general public. Hotels are responding with a renewed focus on hotel security, involving better systems to ensure guest and employee safety on-site.
Osha Compliance Importance In The Work Place
Following the passing of the Occupational Safety and Health Act of 1970, Congress created the Occupational Safety and Health Administration, commonly referred to as OSHA. This was done in an effort to ensure safe and healthy working conditions for men and women by setting and enforcing certain quantitative standards and by providing appropriate training, outreach, […]
Preventive Maintenance Essentials for Housekeeping
Hospitality is a service industry that needs to be in its best form 24×7 to provide its guests with a comfortable stay. A stay that lets the guest depart with satisfaction so that they not only willingly return to the hotel but also recommend the place to their acquaintances. For a memorable stay, everything within […]
WrkSpot Users’ Top 5 Features
As a relatively new WrkSpot employee, and a marketer, some of my first questions were, “What do our users love about Wrkspot?” “What do people really value?” The best way to find out is to ask actual customers. So we did. Based on customer feedback, here are the WrkSpot Top Five.
What working as a hotel housekeeper taught me about life
When I finished college, I was at a bit of a loss. I knew what I wanted to do, but the thought of moving to a large city and actually looking for a job, especially during a recession, was daunting. So I took advantage of a student visa extension and headed to London to see […]
Why Piecemeal Hotel Software Weighs You Down
The hotel industry has a fine line to toe between investing too little in tech and having too many solutions entirely. Poorly selected and implemented hotel management software solutions can be detrimental to business agility. Instead of enhancing operations, it becomes a roadblock. Stand-alone solutions are champions in their specialized area of functionality, but they’re […]