The hotel safety & security procedures compliance playbook
As a hotel owner, staff and guest safety must be among your top priorities—both for guest experience and to adhere to specific state regulations.
Simple hospitality compliance: training documentation made easy
Simple facts: The hospitality industry must provide safe conditions for employees and guests. Hotels and similar establishments must also comply with all pertinent laws—or risk being fined. Compliance fines are a constant concern, with violations costing millions of dollars annually.
Hotel Employee Cell Phone Policy: Key Considerations
Many companies choose to implement no-cellphone policies at work—and for a good reason. Phones are distracting, and forbidding employees to use them while on the clock should lead to higher productivity, right? But before setting your employee cell phone usage policy in stone, consider how far the technology has come.
Hotel Panic Button Solutions: A Guide for Hotel Managers
Hotel staff is a vital part of your operation, but the nature of their job—for housekeepers, in particular—leaves them vulnerable to dangerous situations. They may enter what they think is an empty room, only to find it occupied by an aggressive guest. You can only hope your guests treat staff respectfully, but you can never […]
Panic regulations are nothing to panic about
WrkSpot is based in Los Angeles, so we are currently surrounded by talk of panic buttons, compliance, the search for solutions, and yes, some griping about the need to meet yet more requirements in an industry that already has so many. The new City of Los Angeles Hotel Worker Protection Ordinance (Known as the HWPO–see a […]
The Struggle to Get Housekeeping Right
A recent Associated Press article outlined the challenges that hotels, hotel staff, and hotel guests are facing when it comes to housekeeping these days. You’re in the industry, so you know the highlights, even if you haven’t read the article: Hotels are short-staffed; guests don’t want their rooms cleaned every day; and housekeeping staff is […]
WrkSpot Users’ Top 5 Features
As a relatively new WrkSpot employee, and a marketer, some of my first questions were, “What do our users love about Wrkspot?” “What do people really value?” The best way to find out is to ask actual customers. So we did. Based on customer feedback, here are the WrkSpot Top Five.
What working as a hotel housekeeper taught me about life
When I finished college, I was at a bit of a loss. I knew what I wanted to do, but the thought of moving to a large city and actually looking for a job, especially during a recession, was daunting. So I took advantage of a student visa extension and headed to London to see […]
Why Piecemeal Hotel Software Weighs You Down
The hotel industry has a fine line to toe between investing too little in tech and having too many solutions entirely. Poorly selected and implemented hotel management software solutions can be detrimental to business agility. Instead of enhancing operations, it becomes a roadblock. Stand-alone solutions are champions in their specialized area of functionality, but they’re […]