Revenge Travel: How Hotels Can Prepare for the Onslaught of Tourists
As the world reopens, travelers are ready to hit the road and make up for a lost time – it’s time for revenge travel! Hotels can prepare for the onslaught of tourists by offering unique experiences and enhanced safety measures. At its core, revenge travel is about reclaiming what was lost. After suffering from cabin […]
Too Many Stand-Alone Solutions? Why Your Piecemeal Hotel Management Software Solutions Weigh You Down
The hotel industry has a fine line to toe between investing too little in tech and having too many solutions entirely. Poorly selected and implemented hotel management software solutions can be detrimental to business agility. Instead of enhancing operations, it becomes a roadblock. Stand-alone solutions are champions in their specialized area of functionality, but they’re […]
Less is More! The Hotel Manager’s Guide to Slimming Down the Hospitality Software Suite
In a fast-paced industry facing a high demand for personalized, high-quality services, scattered operations, poor customer experiences, and non-compliance can cost you dearly. Read more on how the right hospitality software can help you manage the business better. Multiple, disconnected hospitality software solutions can be detrimental to the success of your business. While you might […]
Welcome home? What laptop-lifestyle and nomad housing trends mean for your hotel.
The pandemic may have dealt the hospitality industry a big blow, but it’s also bringing hotel owners new opportunities. Consider the digital nomad lifestyle. It’s nothing new, but it did gain popularity due to pandemic-induced remote work lifestyles. Statistics show the number of Americans who consider themselves digital nomads has grown 112% since 2019—to 15.5 […]
The hotel safety & security procedures compliance playbook
As a hotel owner, staff and guest safety must be among your top priorities—both for guest experience and to adhere to specific state regulations.
Before writing your hotel employee cell phone policy, consider this
Many companies choose to implement no-cellphone policies at work—and for a good reason. Phones are distracting, and forbidding employees to use them while on the clock should lead to higher productivity, right? But before setting your employee cell phone usage policy in stone, consider how far the technology has come.
Panic regulations are nothing to panic about
WrkSpot is based in Los Angeles, so we are currently surrounded by talk of panic buttons, compliance, the search for solutions, and yes, some griping about the need to meet yet more requirements in an industry that already has so many. The new City of Los Angeles Hotel Worker Protection Ordinance (Known as the HWPO–see a […]
Got Lion-like Resilience?
Most definitions of resilience focus on the ability to bounce back from setbacks, adapt to change and keep going in the face of opposition.
The Struggle to Get Housekeeping Right
A recent Associated Press article outlined the challenges that hotels, hotel staff, and hotel guests are facing when it comes to housekeeping these days. You’re in the industry, so you know the highlights, even if you haven’t read the article: Hotels are short-staffed; guests don’t want their rooms cleaned every day; and housekeeping staff is […]
Five elements of great leadership
Leadership is a combination of charisma, skill and the ability to motivate others to succeed in doing the things you want done. While there are countless resources on leadership, here are five key takeaways to inspire, practice and more importantly, sharpen your influence.