Perfect matches: Peanut butter & chocolate, cookies & milk, WrkSpot & …WrkSpot
It’s Valentine’s Day. The day we celebrate our loved ones. Our mates. Our significant others. Today is an opportunity to reflect on what makes a great union between two things. My wife and I, for example, are different in many ways… she doesn’t like action movies, I don’t like sappy romances. She’s a pescatarian, I’m […]
Something New is Happening at WrkSpot
You’ve probably noticed a different look on the WrkSpot blog. WrkSpot.com looks a little different too. After some discussion, debate, thought, and more debate, we’ve changed our logo.
The Challenge of New: Embracing & Managing Change with Your Staff
Whenever someone talks about the challenge of change, I hear David Bowie in my head. “Ch-ch-ch-ch-changes….” The second line of that song turns out to be “turn to face the strange.” I rarely hear song lyrics correctly, so this was news to me, but it seems very appropriate. No one likes change. That was the […]
Ebook: Ultimate Guide to Overcoming Hotel Staffing ChallengesEbook – The Ultimate Guide to Overcoming Hotel Staffing Challenges
New Ebook! There has been an exodus of people from hospitality, particularly from hotel work and housekeeping. Hotels are finding it difficult to fill positions, with a heavy burden landing on general managers. Many managers make do with small teams that wear multiple hats, which may work well enough while vacancies are low. But what […]
Simple hospitality compliance: training documentation made easy
Simple facts: The hospitality industry must provide safe conditions for employees and guests. Hotels and similar establishments must also comply with all pertinent laws—or risk being fined. Compliance fines are a constant concern, with violations costing millions of dollars annually.
Hotel Employee Cell Phone Policy: Key Considerations
Many companies choose to implement no-cellphone policies at work—and for a good reason. Phones are distracting, and forbidding employees to use them while on the clock should lead to higher productivity, right? But before setting your employee cell phone usage policy in stone, consider how far the technology has come.
Hotel Panic Button Solutions: A Guide for Hotel Managers
Hotel staff is a vital part of your operation, but the nature of their job—for housekeepers, in particular—leaves them vulnerable to dangerous situations. They may enter what they think is an empty room, only to find it occupied by an aggressive guest. You can only hope your guests treat staff respectfully, but you can never […]
Hotel Laws & Regulations: Ensure Your State’s Safety Requirements
Even if your hotel excels in cleanliness and customer service, one crucial aspect can put a damper on even a five-star stay: failure to meet safety and compliance guidelines. This applies equally to the safety and security of staff and guests. Abiding by hotel laws and regulations elevates the guest experience, boosts staff morale, and […]
Panic regulations are nothing to panic about
WrkSpot is based in Los Angeles, so we are currently surrounded by talk of panic buttons, compliance, the search for solutions, and yes, some griping about the need to meet yet more requirements in an industry that already has so many. The new City of Los Angeles Hotel Worker Protection Ordinance (Known as the HWPO–see a […]
Got Lion-like Resilience?
Most definitions of resilience focus on the ability to bounce back from setbacks, adapt to change and keep going in the face of opposition.