Preventive Maintenance Essentials for Housekeeping
Hospitality is a service industry that needs to be in its best form 24×7 to provide its guests with a comfortable stay. A stay that lets the guest depart with satisfaction so that they not only willingly return to the hotel but also recommend the place to their acquaintances. For a memorable stay, everything within […]
What are room beacons & why should you care?
Let’s start with IoT, the Internet of Things. In my mind, IoT is still firmly connected with the idea that my refrigerator will talk to me and remind me that I’m out of milk. That’s a thing that could behave differently if it were “smart” and connected, and people seemed to be pretty excited about […]
Keeping Employees…and Keeping Them Engaged
The news continues to be full of The Great Resignation, and we all feel it. As recently as last week, the New York Times reported that staffing levels for hospitality businesses continue to be 10% below pre-pandemic levels and people in our industry are among the most likely to quit. Finding and hiring people is […]
Perfect matches: Peanut butter & chocolate, cookies & milk, WrkSpot & …WrkSpot
It’s Valentine’s Day. The day we celebrate our loved ones. Our mates. Our significant others. Today is an opportunity to reflect on what makes a great union between two things. My wife and I, for example, are different in many ways… she doesn’t like action movies, I don’t like sappy romances. She’s a pescatarian, I’m […]
Something New is Happening at WrkSpot
You’ve probably noticed a different look on the WrkSpot blog. WrkSpot.com looks a little different too. After some discussion, debate, thought, and more debate, we’ve changed our logo.
The Challenge of New: Embracing & Managing Change with Your Staff
Whenever someone talks about the challenge of change, I hear David Bowie in my head. “Ch-ch-ch-ch-changes….” The second line of that song turns out to be “turn to face the strange.” I rarely hear song lyrics correctly, so this was news to me, but it seems very appropriate. No one likes change. That was the […]
Ebook: Ultimate Guide to Overcoming Hotel Staffing ChallengesEbook – The Ultimate Guide to Overcoming Hotel Staffing Challenges
New Ebook! There has been an exodus of people from hospitality, particularly from hotel work and housekeeping. Hotels are finding it difficult to fill positions, with a heavy burden landing on general managers. Many managers make do with small teams that wear multiple hats, which may work well enough while vacancies are low. But what […]
Best Practices for Avoiding Compliance Headaches and Costs
As a hotel manager, you must ensure the safety of your guests, employees, and the general public. In the COVID and post-COVID era, this requires strict adherence to an ever-increasing array of regulatory compliance and legal requirements, on top of pre-existing compliance needs. Failure to comply with any of these can result in hefty fines, […]
Managing Overtime for Hotel Workers to Improve Payroll Efficiency
The cost of labor is a hotel’s single largest variable cost. How you manage your staff can increase or decrease those costs, so your operations management directly positively (or negatively) affects your margins. To complicate matters, COVID has definitely made its mark on hotel staffing, with hotels struggling to rehire as occupancy rates return to […]
Smart Tech for Hotel Security: Enhancing Safety & Reducing Risk
New safety standards are being enacted across the hospitality industry. Legislation is expanding at the local, state, and federal levels in response to escalating situations that endanger guests, hotel staff, and the general public. Hotels are responding with a renewed focus on hotel security, involving better systems to ensure guest and employee safety on-site.